Gestão de pessoas e de processos: avaliação de desempenho no Serviço Público com foco no Desenvolvimento Nacional

Abstract

This monograph highlights the importance of evaluating the performance of federal public servants in their work environment. It is not enough just to offer benefits and invest in training programs for its members. It is necessary to know the performance and capacities of each one, so that investments in courses and professional training programs result in organizational and social benefits. The objective of this study is to show the importance of evaluating the processes of people, organizational, especially in public institutions, focusing on National Development, emphasizing the evolution of people and processes management, the main methods of performance evaluation and its applicability in organizations, as well as the applicability of these tools to the conduct of public servants in their work environment. In order to reach this objective, a bibliographical and documentary research was carried out, based on the opinion of several authors, in order to study the main topics about people management and processes, behavioral evaluation in the work environment and its impacts in the organizational context, in particular in public organizations. The main subjects to discuss on the subject are: evolution of the management of people and processes; performance management by competencies; assessment of the national public servant's work capacity; applicability of evaluation tools on the labor behavior of these professionals. And finally the conclusion addressing the importance of people management and processes in federal public organizations, ending with a proposal of performance evaluation for the Military Fire Brigade.