A efetividade do Almoxarifado Virtual Nacional na cadeia de suprimentos não finalísticos do Comando da Aeronáutica à luz do modelo Balanced Scorecard

Abstract

This work addresses the theme of "Development" from a logistics perspective by analyzing the effectiveness of the use of the National Virtual Warehouse (AVN) within the Air Force Command (COMAER). The study aims to verify the effectiveness of the AVN in the logistical supply chain of non-operational goods in COMAER, using the Balanced Scorecard (BSC) evaluation model. The Virtual Warehouse was initially implemented by the Federal Government in 2018 as a pilot project on the Esplanade of Ministries, with the aim of outsourcing the supply chain for office and it materials, centralizing acquisitions, and directly distributing materials to requesters. Starting in 2021, the project was expanded nationwide, covering all Federal Government agencies, including COMAER, which joined the system in pursuit of modernizing its logistical supply chain. For the development of this work, the theory for evaluating the effectiveness of the AVN was based on the Balanced Scorecard, a strategic management tool that measures organizational performance across four perspectives: financial, customer, internal processes, and learning and growth. The evaluation was conducted through questionnaires administered to 28 Military Support Organizations (OM) and 193 material requesters within COMAER, in order to measure users' perceptions of the benefits provided by the AVN. The results indicated that the implementation of the AVN brought significant benefits to COMAER, particularly in the financial perspective, with a reduction in the number of bidders processes, and improved service and delivery in remote areas. In the customer perspective, the research revealed high satisfaction with the quality of service and materials provided. Regarding internal processes, there was a strong perception that the losses elimination and the bureaucracy reduction brought about by AVN use. Finally, in the learning and growth perspective, there was a demonstrated desire to continue and expand the project. Concluding, the thesis demonstrates that the AVN is an effective tool for modernizing COMAER’s logistical supply chain of non-operational goods, aligning with the strategic guidelines of the Air Force’s Strategic Military Plan (PEMAER) and the National Defense Policy (PND). The work suggests that, given the success of the AVN’s implementation, COMAER should consider expanding the system to include other types of non-operational materials and continuously evaluate its effectiveness to ensure that strategic objectives are achieved efficiently.