Logística humanitária e o papel dos Correios brasileiro em eventos de calamidades públicas ou crises humanitárias: estudo de caso sobre o envio de donativos ao Estado do Rio Grande do Sul

Abstract

This study analyzes the role of the Brazilian Postal Service (Correios) in humanitarian logistics, focusing on the delivery of donations during public calamities and humanitarian crises. It examines the logistical structure, response capacity, and challenges in mobilizing resources for aid. The case study addresses Correios' efforts in sending donations to Rio Grande do Sul, affected by intense rains in April and May 2024, which caused significant damage. Using a qualitative approach, the analysis is based on published data and the perception of the authors, one of them directly involved in the company´s operations. The literature review covers humanitarian logistics and supply chains in crises, highlighting Correios' relevance and identifying opportunities for improvement.