Gestão por processos: instrumento de governança na Administração Pública

Abstract

Public administration has pursued excellence and quality improvement in the delivery of their services. In this sense, it has sought to constantly improve their work. This need leads unequivocally to a visitation and analysis of work processes. Once we understand how the Process flows of activities that use resources (people, information, energy, etc.) to transform inputs (raw materials) into outputs (products), the study aims to identify the trend of the application of management techniques in the identification, mapping and modeling of work processes and identify the process management can be a viable way for institutional development, since the eyes on the "how to" can consolidate management practice in government at all levels of the federal administration. In addition to travel by the concepts, by the framework, principles and technicalities that frame the management by processes, the work introduces governance as an instrument to turn the theme into a reality in the public service.