Concentração administrativa: fator de melhoria da efetividade das Forças Armadas

Abstract

Shared services have recently aroused interest in different organizations seeing that they find themselves facing the challenge of fulfilling their organizational objectives in an efficient and effective way. But despite this fact, there are only a very few practical examples of the implementation of shared service centers within the Brazilian civil service. The motivation for this present study was raised up by the main objectives which are relevant to the implementation of the shared services model. These objectives consist of minimizing overheads and administration as well as releasing strategic resources of the business unit management. These resources will act directly on the end activities of the organization and consequently will create critical mass to the backup activities, which, as a result, will profit from a more experienced and professional management. Therefore the application of these objectives within the Ministry of Defence is of significant importance. This present study seeks a more in depth understanding of the theme of administrative concentration based on bibliography relevant to the shared service centers. It also presents several practical examples of shared service operations within the private sector and the public service, as well as underlines the importance of governance as a pre-requisite for its implementation. Finally, this study investigates and compares the foundations laid by Schulman et al. (1999) establishing criteria for checking the suitability of this model for a given organization, while also taking into consideration the reality of the Ministry of Defence. It also discusses the practical consequences in the implementation of these observations. The result of the analysis suggests that the shared services environment is suitable for the above mentioned Ministry.